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Terms & Conditions

The online store is managed by  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL , headquartered in Str. Pietrarilor, no. 8, cam. 1, Ploiesti, Jud. Prahova, Romania, 100143, Romanian legal entity registered at the Trade Register Office under no. J29/1088/2019, having CUI 40697412. Phone: +4 0725140514.
This document, referred to as “Terms and Conditions”, represents an online contract and establishes the terms and conditions of use and the manner of carrying out the purchases of PRODUCTS and SERVICES sold through the online store .By accepting the Terms and Conditions, you also agree to Return Policy, Privacy Policy , and all other documents mentioned in this document.

VP AUTHENTIC PRODUCTS DEVELOPMENT SRL  reserves the right to modify the Terms and Conditions at any time. Any changes to the Terms and Conditions will be effective only for new orders, registered after the publication of those changes on this website. Please read the Terms and Conditions, before each ORDER, because it is possible that changes have occurred since the last visit.
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL  makes efforts to maintain the rightful information displayed on our online store. However, considering possible errors regarding this information, we specify that the images of the PRODUCTS are informative, and the delivered PRODUCTS may differ from the presentation images, due to changes in features, design, without prior notice from the manufacturers. Also, some features or the price of the PRODUCTS presented on the site, may be modified without notice or may contain operating errors.

The promotions and offers present on our online store are valid within the available stock.
Promotions running on the online store are  not cumulated with other special promotions / discount programs.
If you have any questions regarding the Terms and Conditions of Use , please contact us at the phone numbers:  +40725140514 or at the e-mail address

  • USER: THE PERSON  who accesses our online store, for private or professional purposes and who has accepted the Terms and Conditions of use  by completing the registration process.
  • CUSTOMER : That USER who initiates and completes an ORDER on .
  • ABUSIVE USE: the  use of our online store in a manner contrary to the practice in the field, the regulations or provisions of the legislation in force or in any other way that may cause damage to our company or other users.
  • ORDER:  electronic document, generated as a result of accessing the online store by a CUSTOMER, which intervenes as a contractual form between  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL.
  • CONTRACT:  an ORDER confirmed by  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   by which we agree to deliver to the CUSTOMER THE PRODUCTS requested by him, and the CUSTOMER agrees to make their payment.
  • REVIEW:  a written evaluation by the owner or beneficiary of a product or service, evaluation based on personal experience and his ability to make qualitative comments and to say whether or not the product or service meets the specifications mentioned by the manufacturer.
  • NOTE / RATING:  way of expressing the degree of satisfaction of a USER / CUSTOMER / BUYER towards a product. NOTE / RATING is expressed in the form of stars, each product can receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the USER / CUSTOMER / BUYER on a product or service.
  • COMMENT:  appreciation or observation with a critical purpose, on the basis of a Review or another comment.
  • QUESTION: written information for addressing other USERS / CUSTOMERS / BUYERS in order to obtain information about the products or services on that page.
  • ANSWER:  written information that is transmitted to USERS / CLIENTS / BUYERS who addressed a Question on the Site, on the page of a certain product. The answer is an explanation given by a USER / CUSTOMER / BUYER to another  USER / CUSTOMER / BUYER  in a discussion.
  • DOCUMENT : these Terms and Conditions.
  • NEWSLETTER:  means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) on the Goods and Services and / or promotions carried out by the SELLER during a certain period, without any commitment from the SELLER with reference to the information contained in this
  • DAYS:  unless otherwise stated, the term days refers to working days.
  • USERS of the site are asked to read carefully the terms and conditions of use that govern the conduct of all operations and relations between the parties, these being considered minimum applicable provisions that are added to the provisions of Romanian legislation in force. The terms and conditions may be modified at any time by updating the content of this document, these changes becoming mandatory with immediate effect for all USERS.
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   takes all measures so that the information published on its website, including the description of the PRODUCTS as well as the listed prices, are, at any time, correct and complete. However, mistakes can be made. In such situations,  will try to remove all errors that occur as soon as possible. If   finds that the error has affected / influenced your ORDER or the validly concluded Contract, we will try to inform you as soon as possible, offering you both the possibility to reconfirm the ORDER / CONTRACT, and the possibility its cancellation.

Please keep in mind that purchasing PRODUCTS on the internet offers a different experience than the one in the store. In particular, you should know that: 
  • the colors of the PRODUCTS, as presented on the website, may be different in reality, because they depend on several factors, including, but not limited to, the calibration of your phone's monitor or display. With very few exceptions, most displays come uncalibrated from the factory. Calibration is a hardware process that involves scanning the colors reproduced by the monitor and creating a color profile for calibration.
  • the size and shape of the PRODUCTS can be perceived differently in the images available on the website compared to reality, but  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL  provides complete information on the characteristics of the PRODUCTS in the descriptions presented for each PRODUCT, including the quantity of products. 
  • the photos and images on the web page have only an illustrative / orienting role. For an accurate description of the PRODUCT and the details included, you must carefully read the appropriate description of the PRODUCT;
  • THE PRODUCTS will be delivered only insofar as they are available, thus there is the risk that  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will not be able to deliver totally or partially an ORDER. Also,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   reserves the right to withdraw any product from sale, at any time.
  • VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   makes every effort to deliver the PRODUCTS requested by the BUYER in accordance with the assumed delivery date, mentioned in the e-mail with delivery details. We mention that all the information regarding the delivery offered by  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   (on the website, by phone or by e-mail) are only as estimates, based on the estimates of the partner courier companies and, therefore, may vary from case to case. in case.
  • VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   reserves the right to adjust freely and in compliance with legal provisions, prices and special offers.
Communication with the staff of  can be done through direct telephone interaction with them or through the addresses mentioned in the " Contact " section of the Site. In order to improve the quality of services  phone calls can be recorded. The seller has the freedom to manage the information received without having to bring justifications for it.

It is not permitted to use this website for the purpose of deliberately introducing viruses or any other program or material that may be technically harmful or destructive. Attempts to gain unauthorized access to this website, the server on which it is hosted or any other server, computer or database in connection with this website are prohibited. By accepting the Terms and Conditions you agree not to attack this website through a service blocking or distributed service blocking attack.

Failure to comply with the provisions of this clause will be reported to the competent authorities in order to apply legal sanctions and will result in the immediate suspension of the right to use this website.
Although it makes every effort to ensure safe navigation on its website, our company cannot guarantee that the site, the servers on which it is hosted or the e-mails sent do not contain errors, omissions, defects, delays or interruptions in operation or transmission. , viruses or other potentially harmful computer components, line crashes or any other similar factors. Please note that you use the site at your own risk,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL  not being in any way responsible for any direct or indirect damages caused by the use or access / visit of the site or as a result of the use of the information on the site. Thus, it is to your advantage to make sure that you have adequate defense systems installed, meant to protect your computer from viruses and / or any other harmful content.

VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   has the right, at any time, to modify, suspend or terminate the online marketing of the PRODUCTS, partially or in full, temporarily or permanently, with or without prior notice.

Access to place an ORDER is allowed to any CUSTOMER / BUYER.
For justified reasons  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   reserves the right to restrict the access of the CUSTOMER / BUYER in order to make an ORDER and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the CUSTOMER / BUYER Site, its actions could disrupt or prejudice in any way the activity of  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   or other customers.
In any of these cases, the CUSTOMER / BUYER can contact the Customer Relations Department of , in order to be informed about the reasons that led to the application of the above-mentioned measures.

By launching an ORDER on , the CUSTOMER agrees to be contacted (by phone, SMS or e-mail) by the representatives of our online store.
If  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL confirms the execution of an ORDER, this will imply a complete acceptance of the terms of the ORDER. Acceptance of the order by our company is considered completed when there is an electronic confirmation (e-mail or SMS) from the COMPANY to the CUSTOMER, without requiring an acknowledgment of receipt from the latter. VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   does not consider at any time an unconfirmed ORDER as having the value of a CONTRACT. Therefore, the CONTRACT enters into force upon confirmation of the ORDER by the company.
These general terms and conditions of sale will form the basis of the CONTRACT thus concluded.

The object of the CONTRACT is the PRODUCT / PRODUCTS in respect of which the CUSTOMER has expressed the option to buy them, by generating an ORDER on , confirmed by the sales staff of our company. THE PRODUCT (S) has / have the characteristics mentioned on the online store.

The price of the PRODUCT / PRODUCTS is the one mentioned on . It can be modified at any time without notice. Exceptions are only orders that have already been confirmed. Price changes do not apply retroactively.
If the BUYER cannot be contacted using the contact details provided during the ORDER process, within a reasonable period of 5 calendar days,  will consider the ORDER canceled and the BUYER will be notified about this by e-mail or SMS.
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   makes every effort for the displayed prices to be correct. However, errors may also occur. If  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL discovers an error related to the price of a PRODUCT / PRODUCTS already ordered by the BUYER, he will be informed as soon as possible, regarding the error produced. In these situations, the BUYER will have the option either to reconfirm the ORDER at the correct price or to cancel the ORDER.
If the BUYER decides to cancel the Order, after being informed about the correct prices of the PRODUCTS, but before this moment he has already paid the price of the ordered PRODUCTS,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will reimburse the difference as soon as possible, but without exceeding 10 days from the date of cancellation.
Insofar as  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   did not inform the BUYER about the erroneous prices, according to the provisions of this section and confirmed the ORDER, the valid contract will be executed properly and the PRODUCTS will be delivered in accordance with the DELIVERY METHODS section. lower.
The displayed prices do not include the costs of packaging, shipping and delivery.

After confirming the order and sending it, the customer will receive an e-mail or SMS containing the number of the transport document (AWB) to verify the transport status, the value of the Order, the payment method.
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will fulfill its contractual obligations within a maximum of 14 days from the date on which it communicated to the CUSTOMER the confirmation message regarding the ORDER. In case it cannot execute the CONTRACT because the PRODUCT is not available,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will inform the CUSTOMER about this situation.
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   can deliver to the CUSTOMER a similar product having the same price, in case the PRODUCT initially requested is not available, only after informing and with the CUSTOMER's consent.

The PRODUCT will be delivered to the CUSTOMER through the express courier services with which our company collaborates according to the CUSTOMER's option.
After signing the delivery documents, the BUYER acquires physical possession of the ordered PRODUCTS. From this moment, the BUYER takes all the risks on the PRODUCTS, respectively the risk of loss or damage.
If the BUYER is not personally available, he may designate a third party to take over the PRODUCTS on his behalf. The BUYER'S REPRESENTATIVE must be a person with the necessary legal capacity, respectively to have reached the age of 18, in order to be able to receive, on behalf of the BUYER, the PRODUCTS.

The possibility to cancel an order whose status is  "REGISTERED"  is available directly in the customer account, the " My Account " page in the " Orders " section . By clicking on the "VIEW DETAILS" button and accessing the details page of the order you can cancel it, by clicking the "CANCEL ORDER" button under the "TOTAL PRICE" section. 
If the BUYER wishes to modify or cancel an ORDER whose status is: "PROCESSING" or "CONFIRMED", he can contact the Customer Relations Department by email at:  or by phone, within the time interval. 8:00 - 19:00, at the telephone number:  +40725140514.
An order whose status is "SHIPPED" can also be canceled by telephone, provided that it is NOT yet taken over by the courier company. In case the package has left the headquarters of  various pigments , the CUSTOMER has only the possibility to return / refuse the order.
An order that has not been picked up will have the direct consequence of applying a positive balance to the customer's account. The value of the balance is equivalent to the cost of the return transport mentioned by the customer in the order form. A customer who has not placed an order will always have, as a future agreed payment option, the advance payment (bank transfer) of the desired products.
Canceled orders remain visible in the history.

The price, the payment method and the payment term are specified in each ORDER. VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will issue to the CUSTOMER an invoice for the PRODUCTS and services to be delivered, the CUSTOMER's obligation being to provide all the information necessary to issue the invoice according to the legislation in force.
Payments can be made by cash on delivery or online payment by bank card.
  • Payment in cash on delivery:  It is made in cash, in full, upon delivery of the PRODUCTS. In case of delivery of the ORDER through a courier company, the payment of the ORDER is made after checking the integrity of the outer packaging (box) by the CUSTOMER. Payment will be made directly to the courier company based on the receipt.
  • Online payment by bank card  - is made through NETOPIA (MobilPay). NETOPIA is an online payment processor, managed by MobilPay. This payment method is intended for all cardholders issued under the Visa, Mastercard or Maestro logo in any currency.
To make the payment you will enter your card number, expiration date and CVV2 / CVC2 code (the last three digits written on the tape on the back, which also contains your signature). Cards issued in other currencies are also accepted. The payment will take place in RON, following the currency conversion at the Visa / Mastercard exchange rate and the exchange rate of the bank issuing your card.
When canceling an order paid online with the bank card, an email to automatically cancel the payment is sent to the payment processor, and the money will be refunded to your account. This process usually takes about 14 calendar days. But it can last up to 45 days according to the conditions of the card issuing bank.

If a customer claims that the total / partial amount of the order has not been refunded even after 45 days, Libra Bank can provide an RRN code based on which the customer can contact the card issuing bank and can request a refund.

No additional transaction fees are charged.  does not request or store any details regarding your card.
For payment "online with Bank Card", the order is sent only after confirmation of payment.
Orders whose payment method is "bank card payment" will be processed with priority!
Careful! For customers who have uncollected orders for reasons attributable exclusively to them, payment can be made online with the Bank Card.

The buyer has the possibility to change the payment method chosen when placing the order. The modification of the payment method can be made by any CUSTOMER, directly from the personal account, provided that the status of the order is "REGISTERED".
  • For the payment method " in cash on delivery " - this can be changed only in payment " by bank card "
  • For the payment method " with the bank card " - this can be changed only in the payment "and in the refund system "
If at the time of placing the order, the customer chose as payment method, payment "by bank card" the option to change the payment method is not available in the customer account. This process can only be performed by an operator of the Customer Relations Department.

The possibility to change the payment method is available directly in the customer account, the "My Account" page in the "Orders" section. By clicking on the "VIEW DETAILS" button and accessing the order details page you can change the payment method by clicking on the "Change payment method" / pay with "button in the" ORDER DETAILS "section.
If the BUYER wishes to modify the payment method for an ORDER whose status is: "PROCESSING" or "CONFIRMED", he can contact the Customer Relations Department by email at:   or by phone, in the interval hours 8.00 - 19.00, at the telephone number:  +40725140514. 
VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will ensure the proper packaging of the goods and the transmission of the accompanying documents to the CUSTOMER. The ownership over the PRODUCTS and services will be transferred to the CUSTOMER only at the moment of collecting their equivalent value.

The following aspect refers only to natural persons according to the legislation in force.
According to Ordinance no. 34/2014, regarding the legal regime of distance contracts, the products are returned within 14 calendar days, from the receipt of the package. In the situation mentioned above, the CUSTOMER has the right to return any product within 14 calendar days of its receipt and may request the return of the amount of money, the exchange with another product or the return of the equivalent value in the form of a voucher. In these cases, the cash value returned, the replaced product or the return of the equivalent value in the form of a voucher, refers strictly to the cost of the products, excluding shipping fees.
The payment of the transport related to the returned product, respectively the one related to the product sent for replacement, is the responsibility of the customer.
If you opt for: 
  • Replacement with another product, it will be shipped as soon as possible (as long as it is available in stock).
  • Reimbursement of the value of the product will be made within a maximum of 14 days from the receipt by  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL of the  package with the returned products.
  • The return of the equivalent value in the form of a voucher, which you can use in a future order, will be made within a maximum of 5 days from the receipt by  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL of the package with the returned products.
  • On return, only products that respect exactly the form in which they were delivered are accepted, accompanied by the purchase invoice.
Not allowed on return:
  • Products that have been opened
  • Products that have been tested / used
  • Products that do not have intact labels, have broken or erased seals
  • Products purchased from other stores
  • Products not accompanied by documents proving the purchase (invoice or tax receipt)
  • Products with damaged packaging in any way
  • These measures are specific to cosmetic products inscribed with PAO symbol as their shelf life is calculated starting with the first opening of the package, and with their use / testing there is a risk of transmitting viruses by transferring the product to another person.
  • To return a product, follow the steps below:
  • Make sure that the product corresponds exactly to the above conditions
  • Contact the Customer Relations service by email at  or by phone:  +40725140514.
  • Pack the product properly so that it is protected from shocks that may occur during transport. Products that return incorrectly due to defective packaging will not be able to benefit from the return guarantee.
  • Send the package to: Str. Pietrarilor, no.8, room 1, Ploiesti, Prahova, 100143, tel +40725140514 , by any express courier service or by Romanian Post.
After receiving the package, you will be contacted by a member of the Customer Relations department who will take care of the return of your product.
Careful! The responsibility regarding the integrity of the product during the transport in order to return it belongs exclusively to the customer. Products damaged during transport that have not been properly packaged during shipment will not be accepted for return. If the product does not exactly comply with the conditions mentioned above, our company reserves the right not to accept the return of the products. The value of round-trip transport falls on the customer.

VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will deliver the PRODUCTS within the terms mentioned on the ONLINE STORE for the ordered PRODUCT, on the date of generating the ORDER or within 30 days from the date on which the CUSTOMER generated the ORDER, unless the parties have agreed otherwise.
If it cannot execute the CONTRACT due to the fact that the PRODUCT or service is not / is no longer available, the COMPANY will inform the CUSTOMER about this unavailability, following that the amounts paid by the CUSTOMER for the unavailable PRODUCT or service will be reimbursed within maximum 14 days.
In case the delivery terms cannot be observed,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   will notify the CUSTOMER regarding the estimated term of completion of the delivery.
If  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL   receives erroneous information related to the invoicing or delivery of the PRODUCTS,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL may refuse to honor the delivery, without this being considered a violation of the CONTRACT, or may set a new deadline for honoring order.
THE PRODUCTS sold by  can be delivered on the entire territory of Romania, using the delivery method and term chosen by you when placing the order. After sending the package, you will receive a notification email about the new order status.

All orders placed from Monday to Friday between 08:00 and 16:00 are shipped on the same day, except for public holidays and Black Friday promotion periods.
Orders placed after 15:00, on Saturdays and Sundays or on days off by law will be operated and shipped the next working day. 
In case of several orders placed on the same account, we need telephone confirmation to be able to send the packages.
In rare cases (high-impact promotions, Black Friday, unforeseen events) order processing may take longer due to the large volume of packages. However, the processing of confirmed orders cannot exceed 14 days. Processing of orders that include PRODUCTS whose stock has been incorrectly reported by our ecommerce platform or those placed by users who could not be contacted by our company's sales advisors, will be postponed until the situation arises.

The transport of the products ordered on various pigments is done through the companies that offer fast courier services, partners such as TNT and Fan Courier.
  • The standard delivery rate is 18 lei for orders via Fan Courier/ TNT Express
  • The delivery term is generally a maximum of 2 working days from the moment of sending the package in the localities located in the coverage area of the partner courier company and a maximum of 10 days for the localities that are not in the coverage area. These terms may be exceeded in certain cases such as promotion periods (Black Friday, Christmas Discounts, Easter Campaigns, etc.) or periods when the roads are impassable (floods, heavy snowfall, etc.).
  • Delivery is made in Door to Door system (the package is delivered directly to your home).
As a restrictive measure for CUSTOMERS who do not pick up the ordered PRODUCTS, we reserve the right not to ship new orders without their payment being made in full in advance.
In case the CUSTOMERS who have non-picked orders want to order products with payment in the refund system, they will have to pay in advance the value of the next order plus that of the round-trip transport for the previously non-picked order. Subsequently, the payment option in the refund system will be available again at the end of the orders.
For additional information you can contact us at the phone numbers  0725140514  or by email at

The confidentiality of CUSTOMERS 'personal information  is one of the aspects we treat with the utmost seriousness. collects information through the website , in accordance with the Romanian legislation that refers to these aspects. The site places "cookies" on the visitor's computer, which are used for authentication, adding products to the cart, placing orders and collecting statistical information on the use of our site.
Data collection is done by:
  • CLIENT registration form;
  • CUSTOMER information update form;
  • ORDER placement form;
  • Contact form;
  • Product review form;
  • Newsletter subscription form;
The personal data collected through the site are used for:
  • Facilitating direct and indirect communication with CUSTOMERS
  • Invoicing of PRODUCTS / SERVICES ordered by you
  • Informing users about the status of placed orders
  • Informing USERS about the stock availability of one or more PRODUCTS
  • Informing USERS on the various offers / promotions available
  • USERS 'information regarding the account situation on , the evolution and status of ORDERS, as well as the evaluation of the PRODUCTS and services offered.
In accordance with the provisions of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented,  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL  assumes the obligation to administer in safe conditions and only for the specified purposes, the personal data provided by users of our site.
Our company undertakes not to transmit the collected data to third parties, except for the Courier companies in order to deliver the products and the situations expressly provided by the Romanian state legislation in force. Thus, your personal information may be provided to the Prosecutor's Office, the Police, the Courts or other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

Any USER who has explicitly provided personal data on the site  may choose to delete them from our database by sending an e-mail to .
The option to delete the account can be found on the "Settings" page in the "My Account" section. To delete your account from the variouspigments online store, please enter your current account password, then click the "DELETE ACCOUNT" button.

In case of litigation, an amicable settlement will be tried first, within 30 working days from the registration of the complaint at the headquarters of  VP AUTHENTIC PRODUCTS DEVELOPMENT SRL . If after this term no agreement is reached, the dispute will be resolved by the Arbitration Commission of the Chamber of Commerce and Industry of Ploiesti or by the competent courts of Ploiesti.
For information and support, you can contact us at , and for notifications and complaints, at

All written communications will be made to:  
Ploiesti, Prahova, 100143,
Str. Pietrarilor, no.8, room 1.